Frequently Asked Questions

Do you offer custom or personalized designs?

Yes, most of our products, including 3D signs, Nikah frames, and wall art, can be customized. Message us on WhatsApp with your requirements.

How long does delivery take?

Orders are typically delivered within 5-7 business days across Pakistan.

What payment methods do you accept?

We accept Cash on Delivery (COD), Bank Transfer, and online Credit/Debit Card & EasyPaisa payments through our secure checkout.

Can I return or exchange my order?

Since most of our products are handmade or personalized, we’re unable to accept returns or exchanges unless the item arrives damaged or defective. See our Refund & Returns Policy for details.

How do I track my order?

You can track your order by logging into My Account, or by messaging us on WhatsApp with your order number.

How can I contact you?

WhatsApp: 0300-0750070  |  Email: info@banwalay.pk  |  Outlet: 67 JB Sadhar, Faisalabad.